Correspondence with an Airline.

They really don't get it. I send a complaint into AA after their announced charge for the first checked bag. I didn't complain over the charge, per se, but rather over the various unintended consequences and the impact at the airport. And they responded as if I were merely complaining about the price.

They wrote back:


May 22, 2008

Dear Mr. XXXXXXXX:

Thank you for contacting us. We appreciate hearing your perspective about a price
increase in fees for some services and products. Please know that this was a
difficult decision but reflects the reality of our business. We are taking direct
steps to ensure the long-term success of our company in the face of unprecedented fuel
prices. We hope to have our customers' understanding.

Sincerely,

Diane Hill
Customer Relations
American Airlines

I guess its time to write my Congressman.