They Still Don't Get It (pt II)

The Airlines still don't get it. I wrote the other major airline which serves O'Hare (POD's airport) and stated my objection to their possible implementation of a first bag charge. I clearly laid out that the problem was not the charge, per se, which really didn't apply to POD who is safely at a sufficiently high level in their FF program to avoid the problem, but rather the unthought of ramifications on air travel. Their answer showed a singular lack of getting the message. They wrote:

Dear Mr. XXXXXX,

I appreciate your email regarding our baggage policy. As a Premier
Executive member, you are one of our most valuable customers.

Mr. XXXXXX, let me apprise you that there is no such update so fare.
Currently, being a premier executive member you are allowed to check two
bags on your domestic travel. We at customer relations value feedback
from our valuable customers such as you and do consider them when
reviewing your policies or product. Meanwhile, I have shared your
comments with our baggage management team responsible for policies.
Your feedback will help us evaluate our decisions that impact your
choice of airline.

I truly appreciate the opportunity to respond to your concern and look
forward to serving you.


Regards,

Amit Madan
United Airlines Customer Relation

This is a singularly unhelpful response. Sure, as a high level FF I can check two bags for free. So what. That wasn't my concern. My concern is that charging for the first bag is going to radically increase the number of bags to be taken into the airplane (and more importantly, through the security lines.....). This is a problem which impacts all flyers, including those flyers of airlines that have not elected to impose such idiotic and short-sighted baggage charges.

Grumph.